Refund policy

Returns & Refunds

Changed your mind? No worries — you’ve got 30 days to send things back as long as they’re still in their original, lovely condition. (If they’ve been on any wild adventures and come back marked or damaged… we can’t take them, sorry!)

Just drop us a note at hello@neighbourbrand.comabo ut your return, and once we give the thumbs-up, we’ll send you the how-to from there.

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Faulty or Incorrect Items

If something shows up looking a bit… off, have a peek and let us know.

Snap a quick pic, tell us what’s going on, and email it over to hello@neighbourbrand.com.  We’ll take a look and get back to you.

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Exchanges

Want something different instead? The quickest trick is to request a refund and then order the new thing you’ve got your eye on. We’ll get your refund moving as soon as your return arrives and checks out.

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Final Sale Items

Heads up: final sale goodies are a one-way trip — no returns.