Frequently asked questions
Stockist and wholesale information
We welcome stockist enquiries and are always excited to partner with new retailers. Currently stocked in select local stores across the Gold Coast, we’d love to find even more homes for our totes throughout the neighbourhood. Wholesale opportunities are available — please email hello@neighbourbrand.com for more information.
The bags
Our bags are thoughtfully designed to pair seamlessly with our interchangeable insert options, ensuring optimal structure, quality, and long-lasting durability. All tote styles are fully compatible with every insert and are easily secured using our convenient zip system (an instructional video is available if needed).
Each bag features a generous 18L capacity and measures 40cm x 40cm x 18cm, making it ideal for everyday use. Designed with practicality in mind, our totes include a built-in key carabiner and a mesh base that allows dirt, sand, and dust to fall through — keeping your bag cleaner for longer.
Care Instructions:
Our bags are made to last. For light marks, spot clean with a damp cloth. For more stubborn stains, a gentle cold machine wash is suitable. Hang to dry in a shaded area to help prevent fading.
Shipping
We offer flat-rate shipping across Australia for $10 and to New Zealand for $30. With next-day order fulfilment, your new tote will be on its way quickly, and you can expect delivery within 7–10 days from dispatch.
Returns and Refunds
Having second thoughts? That’s okay! You have 30 days to return your item as long as it’s unused and in its original condition. If it’s been on a few adventures and shows signs of wear, we won’t be able to accept it back.
Just email us at hello@neighbourbrand.com and once your return is approved, we’ll guide you through the process.